Supportive Hosting

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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A context menu will appear. It contains in-depth information about all the operations that you can carry out on that particular page. Each pop-up menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge selection of video tutorials clarifying how to use our hosting Control Panel. They're meant for those of you who would like to see how things are being done instead of only reading articles. In this way, everyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you are looking for, check out our comprehensive Frequently Asked Questions section, which contains questions asked by real individuals and offers real solutions. We regulary update our Frequently Asked Questions database with new entries in order to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can contact our great team of client support engineers available 24-7-365 and eager to assist you with any question. Each support ticket you open will be answered in less than 1 hour (the average response time is just twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 251490

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com